All of our products are covered by warranty. Most of Dogtra Bark Control Collars are covered by 12 months warranty and some of the Dogtra remote training collars are covered by 24 months warranty. Please refer to the each individual product page for the specific warranty term provided by DogMaster Trainers.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our warranty offers free repair for manufacturing faults during the warranty period. It does not cover damage as a result of inappropriate use of the products, wear and tear, over-use or abuse, the depletion of consumables, such as batteries, contact probes or collar straps, etc. The warranty is also not applicable if the product is used in ways that are outside the products intended use, or is used for commercial purposes
For example:- Most motor vehicle manufacturers offer a 2 or 3 year warranty for normal passenger vehicles use, but if the vehicle is used as a taxi, the warranty conditions are varied by the manufacturer.
For more information about service and warranty enquries, please contact us online or over the phone by 07 5559 9100.